NORMAL is no normal company.
Founded in 2013 in Denmark, Normal is an atypical and fast-growing retail brand.
We empower and extensively delegate to our employees, always for the greater good of Normal. We play to win, not to avoid losing. We are not afraid of trying out new things, and we operate as a strong community, always working together toward one common goal – delivering an excellent customer experience.

The Role
As Operations Manager, you will play a key role in building and supporting our Italian organization. You’ll be based in the Milan area and be responsible for all our Italian stores, working closely with our HQ in Denmark and reporting directly to the Country Manager in Italy.

Your focus will be to ensure smooth store operations – from routines and stock flow to cash handling and staff training – always in line with Normal’s values and concept.
You will also take part in opening new stores and training managers and teams to deliver the genuine Normal customer experience.

You should speak English and be open to travel because we prefer face-to-face dialogue over virtual interactions, as we value personal connections.

Your main responsibilities:

• Support function for the stores;
• Sparring to ensure optimal staff planning and wages;
• Daily follow-up regarding stock issues: Receipts, write-downs, targeted counts, stock levels, and analysis of similar indicators;
• Follow-up on daily operations: Wages, cash management, necessary corrections, analyses of similar indicators, wastage check-up, stock levels etc.;
• Training of store managers and staff implementing routines and procedures and acting as back-up;

What We’re Looking For
We are seeking a hands-on, experienced retailer who wants to be involved in the business and thrives in a fast-paced environment. You take action when needed, value teamwork, and help foster a strong, down-to-earth culture.

You are also:

• Structured, detail-oriented, and have strong analytical skills;
• A motivating leader who wants the team to succeed;
• Skilled at prioritizing and planning in a dynamic environment
• Energetic and proative
• Fluent in Italian and English, both written and spoken
• ready to travel within Italy

Position Details:

• Permanent contract
• Compensation: Fixed + bonus
• Primary location: In stores (3-4 days pr. week) and in HQ Milan (1-2 days pr. week)
• Full-time
• Start date: 01.01.2026

Contact and application
The vacant position as Operations Manager of NORMAL Italy must be filled as soon as possible. We will have job interviews continuously, and the position will be filled as soon as we have found the right person for the job.

Please submit your application and CV in English.
Applications sent by email will not be considered.